NEW YORK (CNNMoney)
Of the more than 2 million complaints made to the Federal Trade Commission, law enforcement and consumer protection agencies, nearly 300,000 (or 14%) were related to identity theft, according to the FTC's annual tally.
1) | Identify theft | 14% |
2) | Debt Collection | 10% |
3) | Banks and lenders | 7% |
4) | Imposter scams | 6% |
5) | Telephone and mobile services | 6% |
6) | Prizes, sweepstakes and lotteries | 4% |
7) | Auto related complaints | 4% |
8) | Shop-at-home and catalog sales | 3% |
9) | Television and electronic media | 3% |
10) | Advance payment for credit card services | 2% |
Beyond identity theft, the agency received more than 1.1 million complaints about various fraud schemes, which led to losses of more than $1.6 billion for consumers. The FTC did not have an estimate of identity-theft related losses.
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Roughly a third of the identity-theft complaints came from consumers who said their personal information had been stolen and used in government documents, such filing a false tax return or applying for government benefits.
Meanwhile, around one-quarter of the identity-theft complaints were about bank or credit card fraud.
Rounding out the top three complaints were problems with debt collectors (10%), including repeated or profane phone calls and misrepresentations of the amounts owed, followed by complaints about banks and lenders (7%), ranging from the use of predatory lending practices to fees and overdraft charges.
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Many consumers said they had fallen victim to other frauds as well, including phony sweepstakes and so-called "imposter scams," a popular scheme where fraudsters pose as a loved one in need.
Florida, Nevada, California and Georgia were complaint hotspots, with the highest ratios based on state populations.
First Published: February 27, 2014: 2:08 PM ET